Swift Basket Terms & Conditions

Last updated: 12 Oct 2026 · Prepared by @Zaheer

1. Introduction and acceptance

These Terms & Conditions ("Terms") govern your use of the Swift Basket mobile apps, website and related services (the "Services"), operated by Swift Basket ("Swift Basket", "we", "us", "our"). Through the Services you can order food from restaurants, groceries and products from shops, and medicines and health products from licensed pharmacies, for delivery.

By creating an account or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

Our role. Swift Basket is a platform that connects you with independent restaurants, stores and pharmacies ("Partners") and delivery riders. Partners are responsible for the quality, safety, labelling and legality of the products they sell. Pharmacies are responsible for dispensing medicines in line with the law.

Eligibility. You must be at least 18 years old and able to enter a binding contract to use the Services.

2. Your account

• You must give accurate, current information, including a working phone number and correct delivery address.
• You are responsible for keeping your login and OTP codes private and for all activity on your account.
• One person may hold only one account. Accounts may not be sold or transferred.
• Tell us right away if you suspect unauthorised use of your account.
• Treat riders, Partner staff and our support team with respect. Abuse, threats or harassment may lead to account suspension.

3. Orders, pricing, payment and delivery

Placing an order. An order is confirmed only when the Partner accepts it. Partners may decline or partly fulfil an order if items are out of stock. We will tell you and adjust the charge or offer a substitute you can accept or refuse.

Prices. All prices are in Pakistani Rupees (PKR) and set by Partners. Prices on the app may differ from in-store prices. Your total may include:

• Item prices and applicable taxes
• Delivery fee, which can vary by distance, time and demand
• Small-order fee where the basket is below the minimum amount
• Service or platform fee, shown before you pay

All fees are shown at checkout before you confirm. If an obvious pricing error occurs, we may cancel the order and refund any amount paid.

Payment. We accept cash on delivery, debit/credit cards, bank transfer and mobile wallets, as shown in the app. Card payments are processed by licensed third-party payment providers. For cash on delivery, please have the exact amount ready where possible.

Delivery. Delivery times shown are estimates and may change due to traffic, weather, order volume or Partner preparation time. You or someone you nominate must be available to receive the order. If the rider cannot reach you after reasonable attempts (calls and a waiting period of about 10 minutes), the order may be cancelled and charged in full.

Age-restricted items. Riders may ask for ID for items restricted by law and may refuse delivery if you cannot show it.

Tips. Tips are optional and go fully to the rider.

4. Pharmacy orders

• Medicines are sold and dispensed only by licensed partner pharmacies, not by Swift Basket.
• Prescription-only medicines require a valid prescription from a registered medical practitioner. Upload it in the app, and show the original to the rider on delivery if asked.
• The pharmacist may refuse, reduce or cancel an order if the prescription is unclear, expired, altered or does not support the quantity requested.
• Controlled and narcotic medicines, and any items the law bars from home delivery, are not sold through the Services.
• Information in the app about medicines is for general reference only and is not medical advice. Always follow your doctor's or pharmacist's instructions.
• In a medical emergency, contact emergency services or go to the nearest hospital. Do not rely on Swift Basket for urgent delivery of life-saving medicine.

5. Cancellations, refunds and returns

Cancelling by you. You can cancel free of charge before the Partner accepts the order. After acceptance, a cancellation fee of up to the full order value may apply, because food may already be prepared or items packed.

Cancelling by us. We or the Partner may cancel an order if items are unavailable, the address is outside the delivery area, payment fails, or we suspect fraud. You will receive a full refund for any amount already paid.

Problems with your order. Report missing, wrong, damaged or spoiled items in the app within 24 hours of delivery (2 hours for cooked food), with photos where possible. If the complaint is valid, we will offer a replacement, a refund or Swift Basket credit.

Refund timing. Refunds go to your Swift Basket wallet within 24 hours, or to your original payment method within 5–10 working days. Cash orders are refunded to your wallet or by bank transfer.

6. Promotions and wallet credit

• Promo codes, vouchers and discounts have their own terms, such as minimum order, expiry date and one use per customer. Those terms are shown with the offer.
• Promotions have no cash value and cannot be exchanged or transferred.
• Wallet credit can be used only on Swift Basket and may expire if stated.
• We may withdraw a promotion, or reverse credit, if it was obtained by fraud, multiple accounts or misuse.

7. Prohibited use

You must not:

• Use the Services for any illegal purpose, including obtaining medicines without a valid prescription
• Upload false, altered or someone else's prescription
• Place fake orders or give false addresses or phone numbers
• Create multiple accounts to abuse promotions or referrals
• Copy, scrape, reverse engineer or disrupt the app, website or systems
• Post offensive, false or misleading reviews

8. Intellectual property

The Swift Basket name, logo, app, website and their content belong to Swift Basket or its licensors. You may use them only to access the Services for personal, non-commercial use. Partner names and logos belong to the Partners.

By posting reviews, ratings or photos, you give us a free, non-exclusive licence to display and use them in connection with the Services.

9. Limitation of liability

• The Services are provided "as is" and "as available". We do not guarantee they will always be uninterrupted or error-free.
• Partners are responsible for their products, including food safety, allergens, ingredients and medicine quality. Check item descriptions and ask the Partner about allergens before ordering.
• To the extent the law allows, Swift Basket's total liability for any claim about an order is limited to the amount you paid for that order.
• We are not liable for indirect or consequential losses, or for delays caused by events beyond our control, such as weather, strikes, road closures, internet outages or government action.
• Nothing in these Terms limits rights you have under consumer protection law that cannot be excluded.

10. Suspension and termination

You can close your account at any time from the app or by contacting us. We may suspend or close your account, without notice where needed, if you breach these Terms, misuse the Services or act unlawfully. Any amounts you owe remain payable.

11. Governing law and disputes

These Terms are governed by the laws of Pakistan. Please contact our support team first so we can try to resolve any issue. If a dispute cannot be resolved within 30 days, it may be taken to the competent courts of [City], Pakistan.

12. Changes to these Terms

We may update these Terms from time to time. We will show the new "Last updated" date and notify you in the app or by email of important changes. Continuing to use the Services after changes take effect means you accept them.

13. Contact us

• Swift Basket — Customer Support
• Email: [support@swiftbasket.pk]
• Phone / WhatsApp: [+923000137377]
• Address: [Registered office address, Matli, Pakistan]