Swift Basket Privacy Policy

Last updated: 12 Oct 2026 · Prepared by @Swift Basket

1. Introduction

We runs an online platform for ordering food from restaurants, groceries and everyday products from shops, and medicines and health products from licensed pharmacies, delivered to your door. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

This policy applies to our mobile apps, website, customer support channels and any other service that links to it (together, the "Services"). It covers customers, delivery riders, and staff of partner restaurants, stores and pharmacies who use our Services.

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

2. Information we collect

We collect information you give us, information created when you use the Services, and information from third parties.

3. How we use your information

We use your information only for clear business purposes:

• Deliver your orders: place orders with partners, assign riders, show live tracking, and handle cancellations, refunds and returns.
• Run your account: sign-up, login, verification by OTP, saved addresses and order history.
• Process payments: charge you, pay riders and partners, and prevent payment fraud.
• Customer support: answer questions, resolve complaints and contact you about your order.
• Safety and fraud prevention: detect fake accounts, promo abuse and unauthorised use, and protect riders and customers.
• Improve the Services: analyse usage, fix bugs, and improve search, recommendations and delivery times.
• Marketing: send offers and updates by SMS, email, WhatsApp or push notification. You can opt out at any time.
• Legal compliance: keep records required by tax, consumer protection and drug regulation laws, and respond to lawful requests.

We do not sell your personal information.

4. Pharmacy orders and health information

Health information is sensitive, so we give it extra protection.

• Prescriptions and medicine details are shared only with the licensed pharmacy fulfilling your order. The pharmacist may contact you to confirm the prescription.
• Prescription-only medicines are dispensed only against a valid prescription, as required by law.
• Riders see only what they need to deliver: your name, address and phone number. Pharmacy orders are delivered in sealed packaging.
• We never use your prescriptions or medicine history for advertising, and we never share them with advertisers or other third parties for their own marketing.
• Access to prescription data inside Swift Basket is limited to staff who need it for order handling or legal compliance.
• You can ask us to delete uploaded prescriptions, subject to records we must keep by law.

5. How we share your information

We share information only as needed to provide the Services or when the law requires it.

Riders and partners may contact you only about your order. Phone numbers may be masked where our system supports it.

6. Cookies, data retention and security

Cookies and similar technologies. Our website and apps use cookies, SDKs and similar tools to keep you logged in, remember your cart and preferences, and measure how the Services are used. You can block cookies in your browser settings, but some features may stop working.

Retention. We keep personal information only as long as needed:

• Account details: while your account is active, then deleted or anonymised within 90 days of closure, unless needed for an open dispute.
• Order and payment records: as long as tax and accounting laws require.
• Prescription records: as long as drug regulation laws require.
• Support chats and call recordings: up to 12 months.

Security. We use encryption in transit (HTTPS), access controls, staff confidentiality obligations and regular security reviews. No system is fully secure. If a data breach is likely to harm you, we will notify you and the relevant authorities as required by law.

7. Your rights and choices

You can:

• Access and correct your information in the app, or ask us for a copy.
• Delete your account from the app settings or by contacting us. Some records are kept where the law requires.
• Opt out of marketing using the unsubscribe link, replying STOP, or changing notification settings.
• Turn off location in your device settings. You will then need to enter your address manually.
• Withdraw consent where we rely on it, without affecting past processing.

We respond to requests within 30 days and may ask you to verify your identity first.

8. Children

The Services are for people aged 18 and over. We do not knowingly collect information from children. Pharmacy orders for a child must be placed by a parent or guardian. If we learn a child has created an account, we will delete it.

9. Where your data is stored

Your information is stored mainly in Pakistan. Some service providers, such as cloud hosting or SMS providers, may process it in other countries. When this happens, we require them to protect it to the standard in this policy.

10. Third-party links

The Services may link to other websites or payment pages. Their own privacy policies apply, and we are not responsible for them.

11. Changes to this policy

We may update this policy from time to time. We will show the new "Last updated" date and, for important changes, notify you in the app or by email before they take effect.

12. Contact us

For privacy questions, requests or complaints, contact:

• Swift Basket — Privacy Team
• Email: info@imartpakistan.com
• Phone / WhatsApp: +923000137377
• Address: Swift Basket,Main Hyderabad road, Matli, Pakistan

This policy is governed by the laws of Pakistan, including the Prevention of Electronic Crimes Act 2016 and any applicable data protection law.